Brand Wars - A Laminate Showdown"Brand Wars: A Laminate Showdown" is an outdated article. For the most up-to-date version of this invaluable information, read "Brand Wars II: A Laminate Showdown." By Steve Simonson - steve@ifloor.com Introduction*Please be sure to read my FINAL COMMENTS at the end of this article. They are vital to your flooring future.* Selecting a floor today couldn't be more confusing. Which laminate should you choose? Which brand should you buy? This article describes some of the fundamentals about laminate flooring, including general price comparisons and product-to-product technical differences. I know that as a shopper, you must progress through STEVE'S STAGES OF FLOOR SHOPPING and during these stages you may very well lose your mind. Choosing the right type of laminate floor can be confusing. Even more frustrating is the fact that when you ask a sales person which brand of flooring you should choose, you have to brace yourself for the answer. Maybe you get the truth. Maybe you get an opinion that you can rely on. Or, maybe you don't even get an answer. In light of these facts (and requests from customers) I decided that iFLOOR.com needed to provide an article that would help decipher some of the differences between laminate brands and guide you in the best direction for your needs. Why even write such an article?My decision to tackle the chore of providing information about laminate flooring was partially based on the demands of my customers. More than 50,000 flooring shoppers have read the article PERGO® VS. THE WORLD that I wrote a couple of years ago. Its message was not to be oversold by people who didn't understand the true facts about laminate floors. The article also provided a realistic way to determine if laminate floors were really right for your needs. People should buy floors based on realistic performance expectations as well as true sales information. As you establish your expectations for your new flooring, remember: this is a floor and it will be walked on and put under a lot of living. This fact in itself leads to changes in appearance from the time when the flooring was brand new. Don't let a warranty talk you out of reality. You know the old saying, "If it sounds too good to be true, then it probably is." Common sense should not take a back seat to promises made by salespeople or unbelievable warranties. Anyway, to make a long story short, after reading the first article many people have e-mailed me and after much praise and adjuration they asked - "OK we've decided on laminate flooring, but which one should we choose?" As good fortune would have it, I have finally decided to answer this virtual plethora of requests. Unfortunately for you, the reader, I am not a talented writer. However, I am good at throwing words on a screen for you to read and decide for yourself where the facts lead. All laminates are really not created equal.One really simple concept to understand is that laminate floors are made differently and those differences lead to a clear line of comparison between laminate flooring makers. However, if you were to take the CEO of each flooring brand and ask them a simple question like, "Is your flooring truly the BEST laminate flooring?", it is likely that each one would reply in the predictable, yet not mathematically possible, answer of "yes." I'll bet that if we hooked them to a polygraph we might get some real answers. Until then, this is the kind of thinking that will continuously be passed down to sales organizations and sales forces in the retail stores where consumers shop. Because each store cannot possibly carry all brands of flooring, store owners must make decisions about what brand to carry. They base this decision on a number of things including prices, relationships with suppliers, their own beliefs and consumer demands. Since the decision cannot be 100% impartial, there is always a question of which factors receive the most weight and whether it is truly based on what they believe will be in the customer's best interests. In summary, you can expect to receive conflicting information depending on who you ask. I should point out the obvious fact that my opinion is also based on my own experiences and the experiences of my customers. However, I have a single interest in providing honest and trustworthy information, and since I put my name on it, I can at least guarantee that I truly believe what I am telling you. (I try to be unbiased - but you'll have to be the judge.) Brands are like stars in the sky.There are now so many different brands and manufacturers that it has really become a challenge to get to the bottom-line. Also, I think that it is important for consumers to realize that one manufacturer makes many different brands. The purpose of this is to be able to market different products through different channels. For instance, Perstorp Industries makes several brands. Their best known is, of course, Pergo® Original. Perstorp also makes Tundra, Pergo® Living, Pergo® Family, Pergo® Select, Pergo® Preferred and a whole lot more. In some cases, there are differences between these floors and in other cases, they are identical. And with all of the sub-brands from one manufacturer, it is easy to see how asking a flooring professional if they like Pergo® will not necessarily get you the answer you expect. You might be interested in Pergo® Family and a salesperson might be referring to another brand. Clearly, no progress is being made in addressing your flooring needs and the situation is only becoming confused. Another reason why many manufacturers use sub-brand strategy is to help understand the price difference on some of the products. For instance, Wilsonart makes three sub-brands: Wilsonart Welcome Home, Wilsonart Classic and Wilsonart Pro-FX. Each of these has a different price point. Wilsonart Welcome Home is designed for lower-priced projects. It has a limited color line and is made differently than other Wilsonart floors. Welcome Home is targeted for homebuilders and people who want to keep their flooring budget at the minimum. Welcome Home is a low-pressure laminate floor that does not have the same resistance to denting and other surface problems due to a thinner wear layer of aluminum oxide. Wilsonart Classic is designed for most residential jobs and has a full and beautiful color line. It comes in both tiles and planks so you can have many different looks from this fine floor. Wilsonart Classic is a high-pressure laminate on the top and bottom of the floor with a good solid layer of aluminum oxide, which makes this a great flooring. On top of that, the core of Wilsonart Classic is HDF or High Density Fiberboard. Wilsonart Pro-FX has a plastic core and is apparently causing some manufacturing difficulty. If and when it is released, we expect the prime application to be for commercial areas or homes with really high traffic. For the next few years, I am really excited to see some of the new flooring introductions. Mannington has developed the new iCORE for their laminate flooring. It combines a 100% plastic I-BEAM core with a click together installation technique. I have said for sometime that Mannington is one of the most innovative companies and this new flooring is a prime example. Although it sounds like they copied the name iFLOOR when they came up with iCORE, doesn't it? :) Another great looking product to really reduce the echo effect of laminate floors was presented by WITEX. Although not yet released, the product really has a solid sound deadening formula that I think could really give WITEX an advantage in the US market. Natural Hardwood vs. Pergo® WoodNow I know that someone out there is asking - yes all this is well and good, but what is the difference between Pergo® and true hardwood floors? The first part of the answer is not much. The second part of the answer is everything. I know you probably think I am contributing the Stage 3 of the buying process: FRUSTRATION! Nope. Let me clear up this lingering question. Similar sub-brand programs can be found in virtually all manufacturer programs. While this strategy has positives, it also has negatives. The main purpose for bringing all this up is because if you are aware of the potential confusion, you are less likely to be sucked into the abyss of flooring perplexity without at least asking the right questions. Tell us the answer already!To help you make your own choices, I am sharing with you a system we devised for rating each of these floors. Basically, we took 10 categories with a maximum of 5 stars per category. We scored by highest combined score, which would be 50, and the average score. Then we made an item-by-item listing of major brand laminates, as well as a summary chart at the end of the report that is sorted from top score to lowest score. Below you will find a rating of many popular brands. Basically the study boils down to this: I believe that Mannington, Wilsonart and Formica represent the top choices in laminate flooring today. I think that Pergo® has lost its top rating due to some quality problems. I also think that some of the brands that are trying to ride the wave of laminate flooring's popularity are not among the top choices. For easy installation, I think that Uniclic and Alloc are both fine choices with the edge going to Uniclic. I believe that taking the time to learn more about flooring will lead to more realistic customer expectations and subsequently, fewer problems with your specific flooring project. As always I am open to reviews of this study. Both criticism and praise can be directed to steve@ifloor.com. Flaming e-mails are read just as frequently as the good stuff. If you have an idea for an article, submit it to articles@ifloor.com. The official rating system5 Stars in Each Category. The best overall score is calculated from the total of all categories. The more stars, the better the score. One (1) star is the lowest and five (5) stars is the highest. Total possible stars are fifty (50). Color and DesignThis category is based on the variety of the color line as well as the breadth of the color line. Basically, the more colors and styles a brand offers, the higher the score. Having more than just wood design will also accumulate a higher score. If a brand has colors and styles that are copies of other brands they will have a lower score. WarrantyThis category is scored on how the brand compares to the industry benchmark, which is a 15 year wear, a 15 year fade, a 15 year stain, and a 15 year moisture warranty. We are not implying that the warranties are what should determine your decision. We are just giving a comparison to other brands. Typically, the lower-end lines have shorter warranties. Do remember that warranties have a lot of small prints in them. If a brand has simply added warranty coverage to their literature without actually improving their product, we did not score them well. Ease of InstallationThis score is based on how easy a do-it-yourself customer can install the floor. The fewer steps in the installation, the higher the score. A very good floor may be tougher to install, like a square or tile format. Planks are definitely easier. Remember that professional installers are great resources if you need them, but that many floors are within the scope of a good do-it-yourself customer. Construction UsedHow a floor is made is certainly a way to compare the overall quality of a floor. A high score here would be a good solid wear layer made with a high-pressure laminate on the top and bottom of the floor. The core would also be a consistent smooth milled core. Customer FeedbackThis is based on what customers tell us AFTER the floor is installed. The look of the floor, maintenance, warranty, and overall customer expectations are compiled in this category. This is real-life experience that is being scored here. Customers that are providing feedback are a great source of information. Professional FeedbackThis is based on what our professional installers tell us DURING and AFTER the flooring is installed. Our installers want the floors to be consistent and easy to install. This works to their benefit as well as the consumer's because it leads to a better quality installation. Steve's OpinionThis is based on what I happen to think, established from my personal experience with installers, customers, manufacturer's sales representatives, claims, manufacturer responsiveness and other factors. You may or may not want to include this in your opinion - but it is calculated in the brand's overall score. PriceThe price is a point of comparison to the industry's average price. The lower the price, the higher the score. This doesn't mean that it is the best deal. Low-end floors will probably cost less and therefore have a higher score. The average price is 3 stars. Below that means more expensive, above that means less expensive. Floors made as tiles are generally higher priced. UniquenessWe wanted to reward manufactures for bringing something unique to the industry instead of just copying another's idea. We also factor how comprehensive the accessories program is with the brand. For instance, having laminate covered matching trims is one key to a good score. Brand ReliabilityMany brands of laminate floors are becoming recognizable in the market and we rate how reliable a brand is during a claims process. This is a key because what a warranty says and how a manufacturer handles that warranty can be two different things. The higher the score, the more reliable the after-sale service you can expect. One thing that can lower the score a bit is if the brand is new to the market. We have no real way to assess a new company's ability to handle complaints. Just in case you are curious, floors do get complaints, so this again is an important category. One reason that a certain brand may not be rated is because it is not released or is being discontinued. Another reason is that we do not feel they are one of the top brands and therefore, did not apply extra time in rating that brand. Based on customer requests, we will continue to add more brands to this study in the future.
Lately, Pergo has hit a bad patch. They have been producing floors that are not nearly as high quality as they were in the past years. There is a higher claims ratio on Pergo products than most other brands. For the most part, I admit that Pergo lags behind in some degree. Claims take a long time and often frustrate the customer. However, most claims are usually blamed on installation error. Some claims are denied that should be approved are denied. Overall, because of the quality problems that Pergo faces, we recommend Wilsonart or Formica at this time.
A new feature that Pergo® Select offers is both a plank look as well as a tile look. I cannot stress this enough: THEY REALLY DID A NICE JOB IN TERMS OF DESIGN. The patterns are very striking and work well when mixed together. As if the 29 new designs were not enough, Pergo added several elements that make the floor more living friendly. The first is the New Lustergard Plus that is designed to protect the very subtle gloss level of the floor. I think that one criticism in the past about laminate floors has been that some of the floors look dull and flat. The very moderate luster level provides a better and truer visual than other laminate floors. According to Pergo, its tests indicate that Pergo® Select is better than all other major brands when it comes to scuff resistance, dent resistance and wear resistance. Time will tell how well these attributes perform in real life settings. Because this is a very new product I remained neutral about customer and professional feedback giving only three stars based on my initial feedback. Early reports are coming back positive, but time tells the full story. Honestly, this floor surprised me and exceeded my expectations. I am very happy to see that Pergo has their head back in the game and is being innovative again instead of just riding their early success. This review covers both Pergo Select planks and the tiles. I think that if you are considering laminates, this floor deserves your full attention. It has an aggressive price position considering that this is a higher-level product than 90% of the other floors that are out there. Consider Pergo™ Select as a prime target during your search for laminate floors. Matching trims are made for all except wall base.
Insignia Centurion CENTURION was discontinued during my review process therefore my findings are somewhat tardy. I will say however, that due to the core being a bit unwieldy I am glad to see it gone and look forward to Insignia's new entry level flooring option.
FINAL COMMENTSBefore you start looking at the scorecards I want to thank you. And we may as well thank the power of the Internet. This BRAND WARS article has now been read by more than 30,000 flooring shoppers. I know that it has helped thousands of you to make your decision. (I know because you've e-mailed me and told me that.) I am certain that others use this article as a buying guide. Even if you do not buy your floor from iFLOOR.com I want you to use our editorial content for your benefit without obligation. I am very happy to make a positive influence on your floor buying experience. I hope that you will take the time to send your feedback to steve@ifloor.com. Even more importantly, I am going to be adding a new feature to the article, which will make it even better and I think even more reliable for future shoppers. I am asking each and every one of you that, once you make your purchase - wherever you make it, to rank your product using my 10 STEP system. Your feedback will be integrated into the scoring within each of the brands. Your comments about your floors will also be accessible to future BRAND WARS readers. Let's make the power of customer feedback work for you and other floor shoppers. We are going to integrate these kinds of customer feedback features throughout the site to make shopping even easier. Be sure to call iFLOOR.com to tell us how we can better serve you. 1-800-454-3941
Laminate Flooring ManufacturersBHK of America - NOT RATED Bruce Laminate Floors - RATED Columbia Flooring - RATED
Formica Flooring - RATED Mannington Mills - RATED Norske Skog Laminate Flooring - RATED Perstorp Flooring - RATED
Pickering Inc. - RATED Quick Step Laminate Floors - RATED Tarkett - NOT RATED Uniboard of Canada - NOT RATED Wilsonart International - RATED
Witex AG - RATED Insignia Dynasty - RATED Insignia Ceramica Stone & Florentine Marble Kensington Slate - RATED Insignia Royal - RATED Any comments, questions, or flaming e-mails may be directed to steve@ifloor.com "Brand Wars: A Laminate Showdown" is an outdated article. For the most up-to-date version of this invaluable information, read "Brand Wars II: A Laminate Showdown." | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
